Privacy Policy

Who we are and how to contact us

Vayora Travel provides personalised travel advice and holiday-planning services. Where relevant to your travel arrangements, Vayora works with Not Just Travel. For questions about this policy or your personal information, email vayora@notjusttravel.com.

Information we collect

When you make an enquiry, we collect the details you provide, including your name, email address, telephone number and holiday or travel requirements. If you go on to arrange or book travel with us, we may need further information necessary for that service, such as traveller details and information required by suppliers. We may also keep correspondence with you and account information if customer accounts are introduced or used.

We also receive limited technical and security information generated when you use the website, such as information needed to operate the site, prevent abuse and keep it secure.

How we use your information

We use personal information to respond to enquiries; take steps at your request before entering into a contract; arrange and administer holidays or bookings; provide customer service; protect against fraud and misuse; and meet legal or regulatory obligations.

We may send marketing communications only where you have agreed to receive them or where otherwise permitted by law. Service and enquiry communications are not marketing: they help us answer your request or provide the travel service. You can withdraw marketing consent at any time by contacting us or using the unsubscribe option provided.

Our lawful bases

Depending on the activity, we process information because it is necessary to take steps towards or perform a contract with you; for our legitimate interests in running, improving and protecting our travel service; to meet a legal obligation; or, where appropriate, with your consent. We use consent for optional marketing where consent is required.

Who we may share information with

Where necessary to fulfil a booking or provide travel advice, we may share relevant information with Not Just Travel and the travel suppliers involved, including tour operators, airlines, accommodation providers, cruise companies, transfer providers and insurers. We may also use website, technology and professional service providers who support our business, and disclose information where required by law or a regulator.

Travel arrangements can involve suppliers outside the UK. Where this means information is transferred internationally, we will take appropriate steps to protect it as required by applicable data-protection law.

Retention and security

We keep personal information only for as long as reasonably necessary for the purpose collected, including customer service, booking administration, legal, accounting and regulatory requirements. We use appropriate organisational and technical measures to protect information, although no internet transmission or storage system is completely secure.

Your rights

Under UK data-protection law, you may have rights to request access to your information, ask us to correct it, request erasure, restrict or object to processing, and receive a portable copy where applicable. You may withdraw consent at any time where processing relies on consent. To exercise a right, please contact us using the email above.

You also have the right to complain to the Information Commissioner’s Office.

Cookies

Our website uses cookies and similar technologies as described in our Cookie Policy.

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page.